Medication Therapy Management

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What is MTM? [ back to top ]

Medication Therapy Management (MTM) is a service provided by pharmacists to discuss all of your medications in detail. The purpose of this program is to ensure optimum outcomes for you through improved medication use. We accomplish this by increasing your knowledge regarding your medications and improving your understanding about your health conditions. Our pharmacists work with your physician(s) to ensure the benefits of participating in this program are improved medication therapy outcomes.

If you answered YES to any of these questions, and you qualify for the MTM program (qualifications listed below in the section entitled "Who Qualifies for MTM?"), you may want to consider participating in our Medication Therapy Management Program.

Summary of Our Services [ back to top ]

Members qualify for MTM services based on the criteria listed below (in the section entitled "Who Qualifies for MTM?") and are qualified quarterly. Once you qualify for the MTM program, you are automatically enrolled. When becoming enrolled, you will receive a welcome packet in the mail within the first 60 days of becoming eligible that explains how you can participate in the program. Additionally, you will receive a second offer by telephone inviting you to participate in the MTM program. Once you decide to participate, we will do a comprehensive medication review (also known as CMR) where we will address any concerns you have with your medications, including cost issues and drug reactions, discuss how best to take your medications and answer any questions you have about your medications and health conditions. This review is done over the phone and typically lasts 20-30 minutes. The length of the call may be longer or shorter depending on your specific needs. After the comprehensive medication review is complete, our pharmacists review your therapy goals, look at your medication regimen and reach out to you and your physician(s) to make recommendations to improve your medication therapy outcomes. Our goal is to help you receive the most benefit from the medications you take.

Once enrolled in the MTM program, an additional service you receive are targeted medication reviews (also known as TMRs). These are reviews based upon specific clinical issues and are completed quarterly. Targeted medication reviews are sent as letters to you and/or your prescriber regarding the information reviewed. If the specific issue is deemed to warrant additional outreach, a follow up call may be necessary to you and/or your prescriber to ensure optimum therapy is achieved.

What You Receive When Participating [ back to top ]

Who Qualifies for MTM? [ back to top ]

2017 Eligibility: Members must meet all of the following requirements to qualify for MTM services.

What does it cost to Participate in MTM? [ back to top ]

Once you are qualified for the Medication Therapy Management Program, ALL MTM services are 100% FREE.

Enrolled and Not Interested [ back to top ]

If you qualify for the MTM program and are not interested in participating, you may:

You may notify us by mail, telephone, or email regarding your participation choice. Our contact information is located at the bottom of this page.

Some Considerations [ back to top ]

How to Obtain MTM Service Documents [ back to top ]

You can call us toll-free at 1-877-879-0722 to have us send any of the items listed below:

You may also print a blank medication list form to complete yourself at the top of this page. The blank medication list is to help you keep track of what you are taking, why you are taking it, if you stop it, and why you stopped it.

Don't Hesitate to Contact Us to See if You Qualify [ back to top ]

  • Call Us

    801-449-3089
    877-879-0722
  • Email Us

  • Hours

    Mon - Fri 10AM - 5PM MST
  • Address

    PO Box 9780
    Salt Lake City, UT
    84109-0780

Not satisfied? Make a complaint at .

Last modified: May 11, 2017 13:49:00.

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